Subject: English Language Test - Jyoti Barman
From: Jyoti Barman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:24:00 -0400

| | Foreign Language Screening Test

Name | Jyoti Barman    /  (+91) 8871068163    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir/mam,
I am Jyoti Barman mailing you from babyshop.com. This mail is to inform you that the address you provided for the delivery of order is wrong. Kindly, contact us for further process, we can either give refund to you or can change the address as per your want.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir/mam,
I am extremely sorry for the inconvenience which happened to you. I'll surely look out the matter, & will connect back to you shortly.
Also, if you want to replace the product & want refund of it, you can do that too. The process will start in few days.
Thankyou

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