Subject: English Language Test - Anushika Nigam
From: Anushika Nigam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:16:18 -0400

| | Foreign Language Screening Test

Name | Anushika Nigam    /  (91) 8383966726    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To xyz
By  ABC

This is to inform you that our delivery agent was trying to reach your delivery address but unfortunately the address mentioned was not correct kindly request you to update the complete address.

Thanks & regards
ABC couriers

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To xyz
By abc

Hi
We received received your mail regarding TV cabinet which was delivered last week and I really want to apologize for the inconvenience you face I request you to kindly wait for 1 working day within that your cabinet will be replaced .

Thanks and regards
ABC

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