Subject: New Reply Received - Error entering website
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 08:43:31 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Error entering website   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Tomoko,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for your reply and solution. I contacted our clients about this and they got excess via the unsafe link. Hopefully the problem is solved quickly.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Have a nice day,</span></div>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span style="font-size:10.0pt;color:black"><img width="159" height="21" style="width:1.6562in;height:.2187in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMDY1Mzk4MjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.-UY5sgwPk5u1t5KIp33XCqt6SRySwWqCYewp8T2gI2Q"></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US" style="font-size:10.0pt"></span>
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<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" title='"Facebook" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMDY1Mzk4MjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mcVGaObdYuiT8Ccu9kP6DwJhysftH4CkFo3IBfIiymI"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.linkedin.com/company/hdd-group/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMDY1Mzk4MjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.CW248WyeAWITm92u_yvouRC3U1jEaevdXVaZy8D_-K4"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.instagram.com/lesmillsnlbe/" title='"Instagram" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMDY1Mzk4MjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ozhnhWyy_cM-35CYkyeD3zAyElvCiTA41oYV1h0hX6E"></span></a><span style="font-size:10.0pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> dinsdag 26 oktober 2021 9:17<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>CC:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Error entering website</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pierre Tromp,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>​We are very sorry for inconvenience caused. We are currently working on this issue, but meanwhile could you please follow the instruction below and open the
 scheduler?</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Instruction:</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>In the Error page there's an option to see "Advanced Info" Click On it<div></div></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>It will expand to show more info about the issue<div></div></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There's a link at the bottom saying "Continue to the lesmillsvirtual.com (Unsafe) click on the link<div></div></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Scheduler website can be accessed from there. <div></div></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Tomoko Ujihara</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4956" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4956</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 26 Oct at 7:49 PM
<span class="separator">, Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Supportteam,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you please have a look on the website
<a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">https://uk.lesmillsvirtual.com/virtual/login</a>
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We got noticed by clubs that they cannot enter the website and when we tried this in Chrome and Edge we got the error below:</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you help us out please?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span style="font-size:10.0pt;color:black"><img width="159" height="21" style="width:1.6562in;height:.2187in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMDY1MjcwNzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.QTJ0LhQvG8lqmjvvRPuuZLnrN745BhAr88sr7aDrCu0"></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4956