Subject: Tech Support Candidate - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 04:17:21 -0400

| | Tech Support Test

Name | Nikhil Sharma
E-mail | [email-masked]
Phone Number | (091) 8218306683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienrgizer IT Services Private Limited | Executive CS | 30 Oct 2021 | 21050
Previous Employer 1 | Innovative Solutions | CSE | 25 April 2020 | 18200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether the internet is properly working.
2. I will check the domain name of the website is correct or not.
3. I will check the configuration of my web browser on which I am visit that particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth on the phone as well as the speaker
2. Click on add new device in your phone to scan for new devices
3. Click on pair after getting the speaker name in the list of available devices
4. Then your speaker will be paired.

What according to you makes you a good candidate for customer service or technical support job? | I have a customer centric approach towards customers queries as well as complaints and always look forward to serve them in such a manner that they don't face any issue again regarding this. I am having a good customer services experience which can help me in proving my capabilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |