Subject: English Language Test - Gaurang Chaturvedi
From: Gaurang Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 03:58:14 -0400

| | Foreign Language Screening Test

Name | Gaurang Chaturvedi    /  (91) 8477007730    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir ,
As we have checked the status, it shows that our courier service has tried to deliver your order but they can't as your address is incomplete or wrong.
I request you to visit your nearby courier office with your tracking number and receive your order from them.
I hope you understand.
With Regards,
Gaurang

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
As we have gone through your mail, I request you to share the images of the scratches that you found in your tv cabinet.
With Regards,
Gaurang

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