Subject: Tech Support Candidate - Madhuri Sharma
From: Madhuri Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 01:41:55 -0400

| | Tech Support Test

Name | Madhuri Sharma
E-mail | [email-masked]
Phone Number | (250002) 9568714449
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | phoenix compliance pvt ltd | physician growth executive | 1 month notice period | 19k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1 ) I will refresh my computer and will check my internet connection first
step 2 )  if the problem doesn't resolve then will apply the step which will appear at that time to resolve the error
step 3 ) at last I will connect with my team member if I got failed to do resolving the eror

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1 ) on Bluetooth on my phone first
step 2 ) on speaker and will connect with phone
step 3 ) search the speaker name on phone and will tap on that name  and will connect automatically with the speaker

What according to you makes you a good candidate for customer service or technical support job?

there are some major characteristics candidates must have: -
1) good communication
2 ) good knowledge of product in technical support
3 ) good patient while interacting with customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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