Subject: Tech Support Candidate - Dharm prakash Singh
From: Dharm prakash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 00:00:47 -0400

| | Tech Support Test

Name | Dharm prakash Singh
E-mail | [email-masked]
Phone Number | (+91) 8292052783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 73 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Basic troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal intellicom Pvt Ltd | Chat support executive | 15 November | 15000
Previous Employer 1 | Delhivery Pvt Ltd | Team lead | November 2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will look for the error I am getting while opening the website. If it's related to network issue I will open task manager and look for the internet speed and will do network troubleshooting. If some other error is there will trouble shoot accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth speaker. Switch on bluetooth in phone and find for available speaker. Click on connect, pair and it will be connected
What according to you makes you a good candidate for customer service or technical support job? | Patience and proactively helping customers according to the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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