Subject: Daily performance summary for LiveSalesman team for Oct 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 2 | 13 | 0 | 0 | 15
Khaled Sufian | 0 | 6 | 11 | 0 | 17
Malek Hosan | 0 | 9 | 0 | 2 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 8 | 0 | 0 | 9
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 1 | 25 | 3 | 29
Abdulmajeed Alanzy | 0 | 0 | 34 | 12 | 46
Mohammed Abdulwahed | 0 | 0 | 29 | 5 | 34
samah Alharby | 0 | 0 | 13 | 2 | 15
Grand Total | 5 | 38 | 112 | 24 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 5
| | Partial Delivery | 4
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 2
| | System errors | 1
Customer Services Total | | | 30
PreSales | Other Enquiry | Payment Methods | 3
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 3
PreSales Total | | | 12
Grand Total | | | 42

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 7 | 1 | 2 | 9 | 9 | 12 | 40
Hasan Nour | 1 | 1 | 0 | 0 | 1 | 3 | 6
Javed Aslam | 3 | 0 | 1 | 0 | 3 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 5 | 2 | 0 | 0 | 0 | 2 | 9
Khaled Sufian | 3 | 1 | 0 | 0 | 1 | 0 | 5
Abdulmajeed Alanzy | 10 | 4 | 1 | 1 | 2 | 0 | 18
Mohammed Abdulwahed | 5 | 1 | 0 | 2 | 0 | 0 | 8
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 38 | 10 | 4 | 12 | 16 | 20 | 100

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 0 | 0 | 1 | 1 | 5 | 15
Javed Aslam | 1 | 0 | 0 | 0 | 1 | 2 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 6 | 1 | 0 | 0 | 0 | 0 | 7
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
samah Alharby | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 22 | 1 | 0 | 1 | 3 | 8 | 35

Please feel free to reach out for any further clarifications.