Subject: Daily performance summary for LiveSalesman team for Oct 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 7 | 0 | 6 | 21
Abu Sufian | 0 | 3 | 8 | 0 | 3 | 14
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 7 | 22 | 0 | 0 | 30
Amir Aziz | 2 | 0 | 0 | 7 | 0 | 9
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 3 | 0 | 10 | 0 | 7 | 20
Jok Kuol | 0 | 5 | 20 | 0 | 0 | 25
RAMI KASSAM | 0 | 2 | 6 | 0 | 0 | 8
Waseem Ahemad . Khan | 0 | 7 | 32 | 0 | 2 | 41
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 25 | 105 | 8 | 18 | 169

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 21
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return Request Initiation | 4
Customer Services Total | | | 47
Mattress Related | Post-Sales | Spring issue | 1
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 2
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 28
| Other Enquiry | (blank) | 4
| | Offers | 1
| | Store Availability | 9
| | Store Location | 3
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 2
| | Pricing | 5
| | Product Specification | 34
PreSales Total | | | 88
Grand Total | | | 139

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 8 | 0 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 7 | 4 | 3 | 2 | 2 | 2 | 20
Mohammad Faizan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 13 | 2 | 6 | 0 | 1 | 4 | 26
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 1 | 3
RAMI KASSAM | 4 | 0 | 3 | 1 | 3 | 0 | 11
Waseem Ahemad . Khan | 9 | 2 | 0 | 3 | 2 | 0 | 16
Abu Sufian | 5 | 0 | 1 | 2 | 0 | 0 | 8
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 8 | 13 | 8 | 8 | 9 | 88

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 1 | 1 | 1 | 8
Mohammed Ali | 4 | 1 | 0 | 1 | 0 | 0 | 6
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Radhika Jawle | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 9 | 1 | 2 | 3 | 1 | 1 | 17

Please feel free to reach out for any further clarifications.