Subject: Tech Support Candidate - RAHUL JHA
From: RAHUL JHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 12:03:53 -0400

| | Tech Support Test

Name | RAHUL JHA
E-mail | [email-masked]
Phone Number | (91) 9599691735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FA Gifts Pvt Ltd | Senior System Engg | | 28750
Previous Employer 1 | HCL Services Ltd | Associate Customer Engineer | 22-04-2018 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the Internet Connection.
2. I will open it in different browser like chrome & Mozila.
3. I will clear the cache & cookies of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on the Bluetooth option on the mobile setting.
2. I will search the Bluetooth devices, then I will select the Bluetooth speaker.
3. It will be paired & connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I belong to same field & i have good experience. I can provide solution to customers on phone, email & chat. I can also help by using RDP applications, like team viewer, Any dest etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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