Subject: Tech Support Candidate - PRINCE KUMAR
From: PRINCE KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 10:30:20 -0400

| | Tech Support Test

Name | PRINCE KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7903713800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pragathi ltd | Application engineer | 30 oct | 15,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.If you can open another site, skip down to The problem only happens with certain websites.If you can't open another site, continue on to the next step.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.If the site works in another browser, see The problem only happens in Firefox.If the site doesn't work in another browser, check out The problem happens in all web browsers  If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interruptedThe connection was resetThe connection has timed outTry clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button  to open the menu panel.Click History and select Clear Recent History….In the Time Range to clear: drop-down, select Everything.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the  Bluetooth in mobile after search for new device then check that device name come or not after confirming the name you have to click on it just confirm that bluetooth speaker is connected to phone or not.
What according to you makes you a good candidate for customer service or technical support job? | I have one year experience in technical support team and  I know to handle the customer query and  to solve it very smoothly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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