Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 10:07:58 -0400

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8368101548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi, Rohini
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTTDATA | DSS | |
Previous Employer 1 | Precision Infomatic | System Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first check ping www.ndtv.com. if we getting a ping response or not. If we getting a ping response....reset browser....check user have a valid person to access site(mostly user have do not internet access in corporate)...check firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on Bluetooth device....
Turn on Bluetooth on Mobile phone.
On Bluetooth discovery in mobile phone.
Connect valid bluetooth device.which is showing in discovery list.

What according to you makes you a good candidate for customer service or technical support job?

I have 3.6 year experience in Technical support.
Good knowledge in computer hardware and Operating System.
I'm a good learner, can learn new technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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