Subject: Tech Support Candidate - Anuj Vishwakarma
From: Anuj Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:50:43 -0400

| | Tech Support Test

Name | Anuj Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 9911199446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | E-23 noida secter 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision group | Deaktop support engineer | | 15662
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection if network are connected check another url its working or not working. Second one check date and time  if date and time incorrect then any site or url not working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to setting click on bluetooth click on turn on Bluetooth then turn on his Bluetooth speaker and check his mobile phone where is showing my Bluetooth device then click on ok then Bluetooth device connected.
What according to you makes you a good candidate for customer service or technical support job? | Speak with client and user polaitly and listen everything of user what's he saying then do the work user accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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