Subject: Trainer Candidate - Ashok Kumar Gupta
From: Ashok Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:55:39 -0400

| | Tech Support Test

Name | Ashok Kumar Gupta
E-mail | [email-masked]
Phone Number | (+91) 7888659985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gorakhpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | INDO MIM PVT LTD | Quality Specialist | 23 Oct 2020 | 25K
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 Week

Please briefly describe your work experience specifically in training?

• Resolve technical and quality issues by taking effective measures with the help of quality tools such as 7QC, Why-Why analysis, Six Sigma etc.
• Conducting PFMEA study for each process planned for the final product to eliminate the risk of failure.
• Reviewing detailed APQP timeline sheet to monitor and track all the development activities.
• Closing Material Rejection Report (MRR) related to the new development part by taking corrective actions for eliminating root cause.
• Closing Non Conformance Report (NCR) Related to MIM Process with help of process team.
• Preparing Standard Operating Process(SOP) to complete the tasks in accordance with industry regulation and guideline.
• Stability Analysis of Machine Process parameter by using SPC tool.
• Optimizing the process parameters for each process to ensure process capability for all critical dimensions of the part.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While Giving training to New as well as existing Employee, the difficulty I faced Even after training and right guidance They commits mistake. while repeating the training Employee doesn't give attention.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Entreating humbly with customer is good.If customer satisfied with your services that great customer service.
What according to you makes you a good candidate for this position? | Good communication skills with prior Customer handling experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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