Subject: English Language Test - aquil khan
From: aquil khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:49:23 -0400

| | Foreign Language Screening Test

Name | aquil khan    /  (+91) 6394168112    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon sir/ma'am,
We hope you are doing good,

We want to inform you that we tried to deliver the order but it seems the address which has been provided by you for the delivery is not correct, can you please provide us with the right address so that we could deliver your product as soon as possible.

Thank you.
Regards

Aquil khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
Hope you are doing well,

I can totally understand your disappointment and we deeply regret the inconvenience caused. You are our valuable customer and we never want you to face such issues. {Ask for images once shared go ahead with the replacement also as a token of apology we can offer discount as per the company policy}.
I would request you to please pardon us and give us a chance to rectify our mistake, and I hope the same will never be repeated again.

Thank you.
Regards

Aquil khan

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