Subject: Arabic Language Test - Ali Al hazzaa
From: Ali Al hazzaa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:33:26 -0400

| | Foreign Language Screening Test

Name | Ali Al hazzaa    /  (+91) 7863899815    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Hope you are doing well.
You had purchased a bag from our online store 2 weeks ago. The bag had been shipped from our side the same day. However, there seems to be some discrepency regarding the address mentioned by you as we the courier company was unable to deliver it to you.
We kindly request you to recheck the address details mentioned.
Your query will be resolved within 2 days.
If you have further queries, feel free to contact us on our number.

Best Regards,
Babyshop team .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We sincerely apologize for the inconvenience caused. We believe our customer satisfaction is our supreme duty and We appreciate hearing back from you. It will also help us in solving issues in future.
We would like to thanks for letting us know about the problem .
Let me inform you that we will replace the item you purchased from us and also we don't have policy for refund. We will be sending our team soon to repair/replace it .
We assure you it will be resolved within a week.
We are truly sorry for your troubles.
In case of further assistance, kindly contact us on our number
Best Regards,
Babyshop Team .

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