Subject: Tech Support Candidate - Gaurav Sahni
From: Gaurav Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:21:08 -0400

| | Tech Support Test

Name | Gaurav Sahni
E-mail | [email-masked]
Phone Number | (+91) 8368502504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Impactor IT Solutions Private Limited | Customer Retention Executive | 28 July 2021 | 28000
Previous Employer 2 | Teleperformance | Customer Service Executive | 4 May 2020 | 21000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check the URL of the website. Secondly, I will clear cache and cookies from browsing history and then check. Thirdly, I will try to open the website on a different web browser and will also restart the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Open Settings on your handset
Step 2 Navigate and select the Bluetooth Icon
Step 3 Turn on the Bluetooth
Step 4 Make sure to turn on your Bluetooth speaker and is on an available or ready to connect mode
Step 5 You will see the Name of your speaker in your handset once the search is complete.
Step 6 click on the name to connect to the speaker

What according to you makes you a good candidate for customer service or technical support job? | Being an experienced candidate and my ability to grab knowledge quicker and to convey that to customers with clarification and satisfaction makes me a good candidate for a customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |