Subject: Tech Support Candidate - Kelvin Banda
From: Kelvin Banda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:20:32 -0400

| | Tech Support Test

Name | Kelvin Banda
E-mail | [email-masked]
Phone Number | (+91) 6260458669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | What I do in most cases if I see an error appear on my screen when I try to go on a certain website, I first check my internet connection. If my internet connection is just fine, I will analyze the type of error whether it is the servers problem (of the site) I want to check or if the website has been restricted from accessing it in my location.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I have to turn on  speaker and switch it to Bluetooth mode by pressing the button which has the provision for Bluetooth. Secondly, I turn on Bluetooth on my mobile phone and search for the name of the speaker so that I pair it. Once the speaker has been found on the nearby devices on my mobile phone, pair it. Once paired, the speaker is ready for use.

What according to you makes you a good candidate for customer service or technical support job?

There are quiet a lot of candidates who are better than me but what makes me outstanding? Firstly I prioritize customer's satisfaction over profit. A satisfied customer is a regular customer. Secondly, I adapt fast to change and can develop a skill within a short period of time. Thirdly, I am a firm believer in teamwork, a good team can make a company go a long way.
My work is done in a professional manner and once in a company, my works never go unnoticed.

I am also a firm believer of hard-work but I am more inclined to smart work.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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