Subject: Tech Support Candidate - Mohd Ahsan
From: Mohd Ahsan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:14:59 -0400

| | Tech Support Test

Name | Mohd Ahsan
E-mail | [email-masked]
Phone Number | (+91) 7753900893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi, Malviya Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Career Development Center India Pvt. Ltd. Bengaluru | Customer service associate | 30/11/2021 | 18000 Thousands
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection. I would ensure there is no connectivity issue from my internet service provider's end. If everything is fine at ISP end, i would check the connecting cable (fibre cable) used to connect my router with source of internet by ISP. After checking that i would check my router and its corresponding lights. I would ensure that router, computer and all the including devices are receiving uninterrupted power supply and working well. I would also ensure Connectivity indicator is also showing green signal. I would also check wire/ LAN cable if its connected to its dedicated ports and working fine. Its also important to check that LAN cable is connected between router and computer or computer is connected to internet through Wi Fi. If still site doesn't open, i would check it should not be blocked through internal settings. I would also ensure there should not be any spelling mistakes in URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, open the Bluetooth in speaker.
Open the Bluetooth in mobile phone and it will automatically show all the visible devices nearby. If it doesn't, i would search for available networks near by. It also should be noted that phone's Bluetooth setting should be on "visible to near by devices". As soon as speaker's name is displayed in the list of available devices nearby, i would click on that and in result of this, a message will appear on screen requesting for pairing up the device. I would allow it and within some seconds it mobile and speaker will be connected and word "connected" can be seen as a status on mobile screen along with a voice of confirmation about connectivity from speaker.

What according to you makes you a good candidate for customer service or technical support job? | My soft spoken attitude along with excellent listening skill with patience and being calm even in tensed situation makes me suitable for this job. My main and most important quality is that, i am always open to learn new skills/trainings or challenges passionately and to apply those in my work successfully. I have flexibility in my nature and can easily and quickly update myself as per situation or challenges. I am never afraid of new things or challenges and i take new challenge as a chance to prove myself.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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