Subject: Trainer Candidate - Anuraag Shrivastava
From: Anuraag Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:09:07 -0400

| | Tech Support Test

Name | Anuraag Shrivastava
E-mail | [email-masked]
Phone Number | (91) 7250074738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bokaro Steel City

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M H Al Mana Qatar | Training Offer | 6 Jan 2019 | QAR 4000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in training?

Soft Skills
Behavioral Skills
CRM

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Online sometimes as interaction gets diverted.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great Customer service has less of Customer Efforts while in the other case it is more.
What according to you makes you a good candidate for this position? | Good knowledge and great facilitation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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