Subject: Tech Support Candidate - Mayank Kuamr
From: Mayank Kuamr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:49:55 -0400

| | Tech Support Test

Name | Mayank Kuamr
E-mail | [email-masked]
Phone Number | (245304) 8923754590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | PIlkhuwa district- HAPUR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jabient Inc | US it recruitment | 1/octuber/2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, we will check that error by ourselves, why is this happening?

2. If that error is not solved by us, then we will close that website once and open it again.

3. If still any problems are coming, then we will discuss it with the people working with us.

4. If possible, we will take the solution to our IT team from the team of informed team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly open Bluetooth speakers and mobile phone.
Go to mobile phone setting> find tha Bluetooth option>tap on Bluetooth> search new device> pair the Bluetooth speakers.
Then connect speakers.

What according to you makes you a good candidate for customer service or technical support job? | We serve our customers so that we can solve their problems.We get motivation to work from the feedback received by the customer.And we fall in love with our work so we are determined to do 110% of the best in your work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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