Subject: Tech Support Candidate - Ashima Sharma
From: Ashima Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:36:56 -0400

| | Tech Support Test

Name | Ashima Sharma
E-mail | [email-masked]
Phone Number | (91) 8218954019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
computer fundamentals

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. At first i will refresh the page and will try to reload the website.
2. I will check my internet connectivity and will ensure that the network is stable.
3.I will restart the web browser.
4. I will check that the cookies are enabled.
5. I will check if the server of the website is working properly.
6.I will try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: Turn on Bluetooth on your mobile phone.
step 2: Turn on the Bluetooth speaker you want to connect with the respective mobile phone.
step 3: look for the model name of the Bluetooth speaker on your device in the list which shows the available devices.
step: 4 Then simply connect by clicking on the Bluetooth speaker name.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and a confident personality as well. I'm an eloquent and have clear voice. I can make people understand things easily and have good convincing skills also. I'm a problem solver and can work individually and as a team efficiently. I'm an enthusiastic personality and complete all my assigned tasks firmly and responsibly. I'm open to learning new things always. And can share my knowledge with others effortlessly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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