Subject: Trainer Candidate - Hemant Dewani
From: Hemant Dewani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:31:47 -0400

| | Tech Support Test

Name | Hemant Dewani
E-mail | [email-masked]
Phone Number | (91) 9899705152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec-4 Vaishali, Ghaziabad, NCR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centum Learning | Training lead | Presently Working | 77000
Previous Employer 1 | Novo Consulting | Training lead | April 2020 | 81000
Previous Employer 2 | NIIT Limited | Training Lead | September 2017 | 93000

If Selected, how much time do you need to join? | 45 days

Please briefly describe your work experience specifically in training?

Sales and Customer Service Training
leading team of trainers

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In Training - some one who seems more interested ina asking questions every time or getting the same answered, by letting that person answer and channeling his knowledge and energy
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is WOW; something that can be recalled even after decades; something that the customer is ready to share with everyone

What according to you makes you a good candidate for this position?

Good Training experience
String Communication

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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