Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:17:35 -0400

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (0) 7503328505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Customer executive | 30-10-2021 | 28000
Previous Employer 1 | Aegis | Customer executive | 9-06-2016 | 20000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear Sir,
Step 1:- I will check the Internet connection.
Step 2:- If internet is working, will check the internet speed.
Step 3:- Will check if we get an error on this site or other sites also.
Step 4 :- Will clear cookies and cache’s.
Step 5:- Will close tab and login again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 :- Go to setting
Step 2:- Tap the bluetooth option
Step 3:- Turn on Bluetooth
Step 4:- A list of available devices will appear Step 5:- If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
Step 6:- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Ability to prioritize and multitask
2. Ability to adapt the process as needed
3. A fit between the company and applicant
4. A passion for technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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