Subject: Tech Support Candidate - Viyom Bhatnagar
From: Viyom Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:12:43 -0400

| | Tech Support Test

Name | Viyom Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 9810110555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device.
2.Make Sure the Internet Connection Works.
3.Click on the menu button of the browser you are using.
4.Clear all the history and cookies in the setting of browse.
5. Try to access the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth on both the devices (phone & Speaker).
2. Make sure speaker is in paring mode.
3. Go to the bluetooth setting on the phone.
4. Make sure the name of the speaker is visible in list of divice.
5. Select the name of the speaker you wish to connect.
6. Speaker will get connected.

What according to you makes you a good candidate for customer service or technical support job? | 1. I do understand the concern of the CX. Am a good listener and patience kind of person. I try do my best to give ONE CALL RESOLUTION to the cx. I am flexible and can work under pressure.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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