Subject: Tech Support Candidate - Ashish Khati
From: Ashish Khati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:08:33 -0400

| | Tech Support Test

Name | Ashish Khati
E-mail | [email-masked]
Phone Number | (91) 9315213599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chirag delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check my internet connection because sometimes we face problems due to it.
If my internet connection is stable than I'll make sure the server is responding well because most of the time the server gets down due to which we cannot access a particular website.
If both of the fields are stable restarting my computer will probably solve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turning on Bluetooth connectivity on both devices and searching for the device we want to connect to and selecting "pair".
What according to you makes you a good candidate for customer service or technical support job? | The ability in making good conversation and understanding the customer situation and helping them out.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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