Subject: Trainer Candidate - Sparsh Malik
From: Sparsh Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:07:59 -0400

| | Tech Support Test

Name | Sparsh Malik
E-mail | [email-masked]
Phone Number | (91) 8191050826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vinayak education society (DDU GKY) | IT Trainer | 23/10/2021 | 22000
Previous Employer 1 | Mass Infotech | IT trainer | 19/07/2021 | 19500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month(max)

Please briefly describe your work experience specifically in training?

Candidate Registration On Kaushal bharat Skill Portal.
• Batch Creating and Freezing
• Create Bio- Metric Attendance And Registration On Rural skill Dashboard Portal.
• Follow Training Centre Time Table Theory And Practical class as per ACLP
• Create all office related File Format as per Requirement.
• Capable for takeup Responsibilities of Centre Manager in Absence of Centre manager.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Not going in the same direction-
To walk in the same direction, a team needs to know where it is going or what it is contributing to (vision) and why (purpose). Spend time on this with your team.
Not sharing information-
Knowledge is not power – unless it’s shared. Project team members all bring a unique set of skills, knowledge, experience and wisdom to the table.
Lack of trust-
Trust is crucial to teamwork, and it starts with people knowing each other. Team members absolutely need to be acquainted, both professionally and personally, particularly in projects where tensions will run high at some point.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Apologize to the customer, if they are irritated.
2. Value the customer's time.
3. If we respond to the mail of customer within minutes, they will admire us.
4. Always greet the customers with a smiling face.
5. Lacking of listening skills and empathy is not a sign of ownership.

What according to you makes you a good candidate for this position?

To contribute my efforts with full potential towards the accomplishment of organization’s objectives and simultaneously learn as much as possible. My aim is to maximize and enhance my skills to better serve for the progress of the organization.
A systematic, organized, hardworking, flexible & adaptable to situations and dedicated team player with an analytical bent of mind, determined to be a part of a growth-oriented organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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