Subject: Tech Support Candidate - Harshit Singh
From: Harshit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:59:24 -0400

| | Tech Support Test

Name | Harshit Singh
E-mail | [email-masked]
Phone Number | (+91) 6201827624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Data analytics

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service associate | 11 November 2021 | 15000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | For an instance i am using chrome as my browser. I will clear cache and cookies and then i will shut the tab and reopen it again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will on the Bluetooth on my phone and will turn on the speaker Bluetooth. I will then proceed to pair it in the settings of my phone and from there i will successfully pair it.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills to dealt with customer problems and have all the essential soft skills required for the same. Moreover i am readily adaptable to the situation and that makes me suitable candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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