Subject: Tech Support Candidate - Deepak Thakur
From: Deepak Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:57:52 -0400

| | Tech Support Test

Name | Deepak Thakur
E-mail | [email-masked]
Phone Number | (110096) 7563813767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt Ltd | Technical support Engineer L1 | I have to serve 1 month of notice period | 16300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will check other sites are working or not .
2.If other sites is opening and a particular site is not opening then I will clear browser history then I try to open it.
3.If other sites is also not opening then I will check the internet connections. If the internet is working then I will check the proxy settings.
4.I will also try to open that file with other browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will on my device bluetooth which I will get from scroll down the screen.
2.I will pair the device then I will get the bluetooth speaker name if i am getting the device name then I have check the given device name.
3.Then select the name of the device and here bluetooth speaker is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I have good technical skills and also I have 2 year experience in this field. And I am the one of  top performer in our team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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