Subject: Tech Support Candidate - AQUIL KHAN Aquil
From: AQUIL KHAN Aquil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:57:18 -0400

| | Tech Support Test

Name | AQUIL KHAN Aquil
E-mail | [email-masked]
Phone Number | (+91) 6394168112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 76
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek aegis | L2 CSE | 10-03-2021 | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To solve the problem initially, I'll refer to open the default troubleshooter which might help to resolve the issue, if the problem remains, we will ask to refresh the page, we can try opening the page in incognito mode or we can go for restarting the computer, checking the internet connection, in case the problem retains i may go for changing the DNS settings, mentioning the default Google DNS i.e. 1.1.1.1. And alternative 1.0.0.1.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please turn on the speaker and turn the bluetooth on in connectivity settings of Mobile phone, look for visible devices, when the speaker name appears, pair the bluetooth speaker with mobile phone, to connect one needs to make sure the Bluetooth visibility is on. Once paired, click on speaker in device list and it will connect
What according to you makes you a good candidate for customer service or technical support job? | I am a very calm and energetic person, always keen to help, I plan to understand the problem as well as I tend to comfort the respondent first, once he feels good, i plan to resolve the issue, apart from this I believe I par the technical skills and intend to help the respondents with full responsibility
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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