Subject: Tech Support Candidate - Faheem Rangraiz
From: Faheem Rangraiz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:51:59 -0400

| | Tech Support Test

Name | Faheem Rangraiz
E-mail | [email-masked]
Phone Number | (91) 7006556971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Batla house jamia nagar new Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT | Sr Analyst | |
Previous Employer 1 | IGT | Sr Analyst | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refreshing the page.
Make sure java script is enabled.
Cookies are also enabled.
And also clear cookies and caches.
Restarting the browser and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode. Swith on the speaker and long press the bluetooth button on the device.
Swith on bt on mobile phone. Go to settings select the bt setting option.
Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | I always satisfy the customer by providing the best solution to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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