Subject: Tech Support Candidate - Purnaplaban Ray
From: Purnaplaban Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:45:22 -0400

| | Tech Support Test

Name | Purnaplaban Ray
E-mail | [email-masked]
Phone Number | (754103) 7008699137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jagatsinghpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Archaeological survey of India | Residential supporting technician | March 2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello
I am your supporting chart assistant, How can I help you?
Kindly check your internet connectivity.
First open the chrome browser home page. If this opens rapidly now type www.ndtv.com. if the page not commanding rightly then kindly wait for 01 minutes I will look after this on our server system.
Sorry for the inconveniences. I will apologize from our team. We are very sorry that you had to experience this. I am following up with my seniors team to ensure your problem and as soon as possible we reached to you.
Thanks for reaching out us .
Thanks and regards
Purnaplaban Ray
Supporting Assistant

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the bluetooth of the mobile phone
Then to switch on the bluetooth device.
Then from the mobile phone long press on bluetooth to open the page. Scan for the nearby device.
After scanning the device the new bluetooth according to company name shown on the mobile screen.
Then click on this to pair with mobile .
There may chance of password connectivity . It may varry 0000 or 1111 or others to connect with phone.

What according to you makes you a good candidate for customer service or technical support job? | Accordingly I have working as Residential supporting technician for maintenance of CCTV and Turnstile gate software systems in the department. On this time period I have also gained some knowledge about the technical support . I have a good knowledge and communication skills for this. Also I have technically sound on server, window, MS office, Excel etc for the support to clients. I have also knowledge about support the server system to the higher technically post in the department.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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