Subject: Tech Support Candidate - Harleen Kaur
From: Harleen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:44:49 -0400

| | Tech Support Test

Name | Harleen Kaur
E-mail | [email-masked]
Phone Number | (011) 742517754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Oyo rooms | Agent reservation | 10.05.2019 | 30800/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address URL in the address bar to make sure that you are going to the right web page. Delete the cookies on ur computer open chrome at the top right select more and then select more tools then clear the browsing data and select the time range cookies and other site date and clear data and reboot the system and u will definitely not see error on www.ndtv.com. if u still have issues feel free to contact us.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Hold your phone close to the speaker and wait until  it appears on the Bluetooth screen under other devices.  In most cases the speaker name or brand name will appear tap name and phone will establish a connection to your Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | According to me is what make an ideal candidate for a customer service or technical support job is my senerityand commitment to deliver excellence my passion is always to deliver the excellent service to customer is top most priority for me.  A good listener problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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