Subject: Tech Support Candidate - Insha Khan
From: Insha Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:42:05 -0400

| | Tech Support Test

Name | Insha Khan
E-mail | [email-masked]
Phone Number | (0755) 8770796985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Firstsource private limited | Csa | 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly go to the website and try to open it then also if the error occurred into it again there will be the options of troubleshooting in that particular website to fix the problem just do as the steps of troubleshoot say if not possible from the mobile phone try it on the desktop or laptop.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the Bluetooth option from the phone and speakers and then secondly click on the pair it button shown on the mobile screen as per your speaker device.
What according to you makes you a good candidate for customer service or technical support job? | I'm  completely confident about the work and technical skills about the customer service profile and i know that i can do it much better then previous as i am now more hardworking and confident about the things then before.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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