Subject: Tech Support Candidate - Shilpa Rani
From: Shilpa Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:38:59 -0400

| | Tech Support Test

Name | Shilpa Rani
E-mail | [email-masked]
Phone Number | (91) 9148249210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  we will check internet connection proper or not and then refresh the Browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth  then select the device and pair up
What according to you makes you a good candidate for customer service or technical support job? | I have  1 year of experience in inside sales  where I used to deal with customers. That experience ll help a lot
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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