Subject: English Language Test - Ravinish Gautam
From: Ravinish Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:35:06 -0400

| | Foreign Language Screening Test

Name | Ravinish Gautam    /  (091) 8130809501Dear    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I appreciate your patience. We have received your query regarding your order consisting of hand bag. As I have noticed it was placed two weeks back. I assure you that it has been handed over to partner courier partner on the same day. Our courier partner has reached to you r given address but, as per their last update, address mentioned is incorrect.

Kindly revert if you have any other queries of for further help.

Regards,
Customer Care Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I apologize for the inconvenience faced by you. I understand that cabinet has too many scratches on it. However, I would like to inform that as per our company's policy, product can only be replaced or be refunded if it has physical damages. However, I request you to share the pictures of the cabinet. We can still try to solve your issue as much as we can.

Have a nice day ahead.
Regards,
Customer Care

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