Subject: Tech Support Candidate - Ritika Toppo
From: Ritika Toppo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:33:35 -0400

| | Tech Support Test

Name | Ritika Toppo
E-mail | [email-masked]
Phone Number | (+91) 9910155087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Accenture | Customer Service Associate | 23rd June, 2020 | 30,000
Previous Employer 2 | Teleperformance | Customer Service Executive | 4th November, 2019 | 23,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will restart my computer. Many basic problems are solved by restarting your system. This clears cache and forces the device to reload the web page.
Secondly, if the problem still persists, I will make sure that the internet connection works, and I will search if the google works or not. Thirdly, I will check if the website is down for everybody or just me.
This is the basic steps that I would take in logical order to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go the android settings.
2. Click on the Bluetooth to switch it on.
3.Switch on the Bluetooth speaker as well.
4. A list of available devices will be displayed.
5.Tap the device you want to pair with from the list.

What according to you makes you a good candidate for customer service or technical support job?

According to me, a good candidate for customer service or technical support is that the candidate should a good listener first, it will help the candidate to understand the customer's issue properly.
Candidate should have empathy towards the customer, and should take ownership of the problem and help the customer to solve the problem as soon as they can. Assuring them that the issue will be resolved and it would really satisfy the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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