Subject: Tech Support Candidate - Priya kumari Kumari
From: Priya kumari Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:28:56 -0400

| | Tech Support Test

Name | Priya kumari Kumari
E-mail | [email-masked]
Phone Number | (+91) 7903043914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | Na | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 . Check network connection.
2. Check which file I have to opened.
3. Any background system running.

4. Check the details which I have to put it correct or not .
5. Do your work confidential and be patient .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Connect buletooth menu with speaker .
2 . Check the connection between bluetooth speaker or mobile phone.
3 . Proper charge phone or Bluetooth .

What according to you makes you a good candidate for customer service or technical support job?

Customer service that role which handle the query of customer regarding the plan and services.
Proper litesn the query and after that provide proper solution .
Give them proper guidance in easy way and your customer while satisfied with your services.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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