Subject: Tech Support Candidate - Nashra Suhail
From: Nashra Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:20:17 -0400

| | Tech Support Test

Name | Nashra Suhail
E-mail | [email-masked]
Phone Number | (91) 7839097637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Executive | | 16000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to check my internet connection 1-2 times
I will try to refresh my page
If then also it does not opens I will try to access it with some other device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the portable bluetooth speaker and your phone's bluetooth
Go to available devices if the device is not already paired with your phone
Then click on the name of the device and then pair it
It might ask for a pair-key entre it
And your device is connected

What according to you makes you a good candidate for customer service or technical support job? | I have excellent communications skills and as i am a fresher I have keen interest in learning new skills as well which overcomes my strengths of quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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