Subject: Arabic Language Test - Naji Saleh Shabanh
From: Naji Saleh Shabanh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:16:57 -0400

| | Foreign Language Screening Test

Name | Naji Saleh Shabanh    /  (0091) 7696973229    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are very glad to communicate with us and give us the opportunity to serve you.
We really apologize for the inconvenience caused to you.

Regarding the order number 88899549, your order was shipped on ...... from our warehouse with the shipping company ......

The delivery team has tried to reach you to deliver the order, but the address given is incorrect. Please give us the correct address to be updated so that the delivery team can reach you and deliver the order.

If you receive this message, please reply.

It was my pleasure serving you.

My greetings,

customers service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are very glad to communicate with us and give us the opportunity to serve you.
We really apologize for the inconvenience caused to you.

Please provide us with a picture of the damaged product in order to be sent to the concerned team in order to arrange an appointment to receive the product and return it to the store, then give you a replacement product or return the amount to you.

It was my pleasure serving you.

My greetings,

customers service.

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