Subject: Tech Support Candidate - Sumit Ahlawat
From: Sumit Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 04:36:02 -0400

| | Tech Support Test

Name | Sumit Ahlawat
E-mail | [email-masked]
Phone Number | (+91) 8448432822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Operations Advisor | working | 28000
Previous Employer 1 | Argus system | Advisor | 7 Oct 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page. - Forcing a complete refresh and download of a page tells your web browser to try downloading and displaying everything again.
Make sure JavaScript is enabled
The next step is to check whether cookies are enabled.
Then i will clear cache and cookies.
Then i will make sure browser is updated.
restart the web browser.
Try on different browser.
I will check if internet is working fine or not on system.
Restart the device and then check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job?

A good technical or customer support should include sense of urgency to solve technical issues or queries of a customer. He/she should show empathy towards the customer. Technical support person should have good knowledge about the products or queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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