Subject: Tech Support Candidate - Mahesh Pal
From: Mahesh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 01:10:35 -0400

| | Tech Support Test

Name | Mahesh Pal
E-mail | [email-masked]
Phone Number | (250002) 7417464992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL | Associate | 22july 2020 |
Previous Employer 2 | Byjus | BDA | 2nd feb 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the Internet connection connected or not, Check the Internet availability, check the speed of Internet, Check if the connection is secure or not, check the spelling of website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker -press and hold the bluetooth button for few second to turn on the bluetooth pairing mode-Put your device on bluetooth mode pairing mode
Open settings of your phone - open bluetooth setting - open scan mode - select bluetooth device - put pin.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in Technical support, I have communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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