Subject: Daily performance summary for LiveSalesman team for Oct 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 3 | 12 | 4 | 19
Shaha alsubaie | 0 | 6 | 0 | 0 | 6
Abdulmajeed Alanzy | 0 | 0 | 9 | 0 | 9
Malek Hosan | 1 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 4 | 0 | 0 | 4
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 1 | 0 | 0 | 0 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 1 | 49 | 3 | 53
samah Alharby | 0 | 11 | 32 | 3 | 46
Asma Salem | 0 | 0 | 36 | 5 | 41
Hassan Saeed | 0 | 3 | 0 | 0 | 3
Grand Total | 3 | 28 | 138 | 17 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 2
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
Customer Services Total | | | 14
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 5
| Other Enquiry | Payment Methods | 2
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 3
PreSales Total | | | 13
Grand Total | | | 29

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 0 | 9 | 5 | 9 | 11 | 40
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 3 | 5
Javed Aslam | 4 | 0 | 1 | 3 | 0 | 3 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 1 | 2
Asma Salem | 5 | 6 | 0 | 0 | 1 | 2 | 14
samah Alharby | 4 | 1 | 0 | 0 | 1 | 0 | 6
Abdulmajeed Alanzy | 2 | 4 | 2 | 1 | 2 | 0 | 11
Hessah Alosaimi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammed Abdulwahed | 9 | 0 | 0 | 1 | 0 | 0 | 10
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 11 | 12 | 11 | 14 | 20 | 106

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 1 | 2 | 5 | 10
Javed Aslam | 7 | 0 | 0 | 0 | 1 | 2 | 10
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 1 | 3
Asma Salem | 0 | 0 | 0 | 0 | 1 | 0 | 1
samah Alharby | 4 | 0 | 1 | 0 | 0 | 0 | 5
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 1 | 1 | 1 | 4 | 8 | 35

Please feel free to reach out for any further clarifications.