Subject: Daily performance summary for LiveSalesman team for Oct 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 3 | 19 | 0 | 0 | 22
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 7 | 0 | 0 | 8
Mohammed Ali | 10 | 0 | 6 | 0 | 10 | 26
Ankit Kumar | 3 | 7 | 17 | 0 | 0 | 27
Syed Ataullah | 2 | 0 | 0 | 9 | 0 | 11
RAMI KASSAM | 0 | 7 | 24 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 2 | 36 | 0 | 0 | 38
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 4 | 0 | 5 | 18
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 20 | 113 | 9 | 15 | 181

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 29
| | Missing items\parts | 1
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refunds after Return | 1
| | Return item not received | 1
Customer Services Total | | | 48
PreSales | (blank) | (blank) | 30
| Other Enquiry | Offers | 1
| | Store Location | 1
| | Website/App Issues | 2
| Product Related | Product Specification | 50
PreSales Total | | | 84
Grand Total | | | 132

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ankit Kumar | 2 | 0 | 0 | 0 | 1 | 0 | 3
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 0 | 0 | 0 | 1 | 1 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 3 | 5 | 3 | 2 | 0 | 2 | 15
Ankit Kumar | 10 | 4 | 2 | 1 | 0 | 4 | 21
Waseem Ahemad . Khan | 4 | 2 | 3 | 2 | 0 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 2 | 0 | 3
RAMI KASSAM | 3 | 2 | 1 | 2 | 2 | 0 | 10
Abu Sufian | 2 | 1 | 1 | 1 | 0 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 14 | 10 | 8 | 4 | 8 | 69

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 0 | 0 | 0 | 0 | 2 | 10
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 3 | 1 | 2 | 9
Ankit Kumar | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 1 | 4 | 2 | 4 | 25

Please feel free to reach out for any further clarifications.