Subject: English Language Test - Shweta Jha
From: Shweta Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 03:51:59 -0400

| | Foreign Language Screening Test

Name | Shweta Jha     /  (201008) 9205565296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Man,

Sorry for the inconvenience, We are trying to deliver your shipment as per the promised date. But the address mentioned is incorrect, can you please provide us with the alternate address or contact number so that we can deliver this as soon as possible

Looking forward to hear from you soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Sorry for the inconvenience, We will surely replace your unit with a new unit. As soon as possible.

Thank you

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