Subject: English Language Test - Shruti Rajput
From: Shruti Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 02:26:54 -0400

| | Foreign Language Screening Test

Name | Shruti Rajput    /  (91) 9918309421    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As per your order details we are trying to make the shipment to your given address but as per courier and order I'd ****** the address is incorrect.
Kindly update your address so we can reach you ASAP.

Regards
Customer support
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

As per your recent mail we apologise from our end. Our team will reach you ASAP and will replace the new unit of cabinet from your order I'd *****.
You can reach us anytime.

Thanks
Customer support
babyshop.com

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