Subject: English Language Test - Yashika Jain
From: Yashika Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 23:53:05 -0400

| | Foreign Language Screening Test

Name | Yashika Jain    /  (011) 8447720364    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thankyou for being a valuable customer.

This is regarding your concern with the shipping of your current order placed with us.
We have shipped the order but due to some unforeseen circumstances it is still pending for the delivery.
We humbly request you to share you updated address with pincode and landmark. Please be rest assured, we will do our best to get it delivered as soon as possible.

Your patience and co operation will be highly appreciated.

For further queries or support please feel free to contact the undersigned.
Thanks & Regards
Yashika jain
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thankyou for reaching to us.
We regret the inconvenience caused.

As per the concern, we understands that you are not expecting this bad experience from our side and we are extremely sorry for this bad experience.
We have escalated this issue to the concerned brand and will act upon it shortly as per the policies.
Please be rest assured, we will provide you the best possible solution regarding the same.

For further queries or support, please feel free to contact the undersigned.
Thanks & Regards
Yashika Jain
Customer service executive

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