Subject: Daily performance summary for LiveSalesman team for Oct 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 6 | 9 | 4 | 19
Shaha alsubaie | 0 | 7 | 0 | 1 | 8
Abdulmajeed Alanzy | 0 | 0 | 11 | 0 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 16 | 3 | 19
Javed Aslam | 0 | 13 | 14 | 5 | 32
Ankit Kumar | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 2 | 1 | 1 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 40 | 2 | 42
samah Alharby | 0 | 0 | 39 | 2 | 41
Grand Total | 1 | 28 | 131 | 18 | 178

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Delivery Status | 22
| | Missing items\parts | 1
| | Partial Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 2
| | Refund for Other reason | 1
| | Refunds after Return | 5
Customer Services Total | | | 48
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 3
| | Product Specification | 13
PreSales Total | | | 26
Grand Total | | | 78

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 4 | 7 | 6 | 8 | 11 | 42
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 3 | 7
Javed Aslam | 4 | 1 | 0 | 4 | 1 | 4 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 2 | 4
Asma Salem | 6 | 1 | 2 | 0 | 1 | 2 | 12
samah Alharby | 2 | 2 | 0 | 0 | 1 | 0 | 5
Abdulmajeed Alanzy | 10 | 3 | 2 | 4 | 0 | 0 | 19
Hessah Alosaimi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 5 | 0 | 1 | 0 | 0 | 0 | 6
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 12 | 13 | 16 | 12 | 22 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 2 | 1 | 0 | 2 | 5 | 10
Javed Aslam | 9 | 0 | 0 | 0 | 2 | 2 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Asma Salem | 0 | 0 | 0 | 0 | 1 | 0 | 1
samah Alharby | 0 | 0 | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 13 | 2 | 2 | 0 | 6 | 8 | 31

Please feel free to reach out for any further clarifications.