Subject: Daily performance summary for LiveSalesman team for Oct 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 0 | 22 | 0 | 1 | 23
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 4 | 15 | 0 | 1 | 20
Mohammed Ali | 8 | 1 | 9 | 0 | 10 | 28
Malek Hosan | 5 | 1 | 0 | 0 | 0 | 6
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 9 | 38 | 0 | 0 | 47
Hasan Nour | 0 | 1 | 2 | 0 | 0 | 3
RAMI KASSAM | 0 | 1 | 2 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 7 | 33 | 0 | 0 | 40
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 24 | 121 | 7 | 12 | 177

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 33
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 45
PreSales | (blank) | (blank) | 24
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 3
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 59
PreSales Total | | | 101
Grand Total | | | 146

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ankit Kumar | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 10 | 1 | 0 | 0 | 1 | 1 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 1 | 1 | 0 | 1 | 4
Jok Kuol | 10 | 4 | 1 | 1 | 0 | 2 | 18
Ankit Kumar | 12 | 6 | 0 | 0 | 0 | 4 | 22
Waseem Ahemad . Khan | 10 | 0 | 3 | 2 | 0 | 1 | 16
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 2 | 0 | 3
RAMI KASSAM | 0 | 4 | 5 | 2 | 2 | 0 | 13
Abu Sufian | 1 | 1 | 1 | 1 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 15 | 11 | 7 | 4 | 8 | 81

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 0 | 0 | 0 | 0 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 2 | 0 | 2 | 5
Jok Kuol | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abu Sufian | 0 | 3 | 0 | 0 | 0 | 0 | 3
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 4 | 2 | 2 | 0 | 4 | 21

Please feel free to reach out for any further clarifications.