Subject: English Language Test - Kelvin Banda
From: Kelvin Banda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 16:18:10 -0400

| | Foreign Language Screening Test

Name | Kelvin Banda    /  (+91) 6260458669    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear esteemed customer,

We hope this email finds you in sound health. Regarding your order, we kindly request you to recheck and resend your delivery address to ensure that we deliver on time and at the correct address. Our system currently shows that you provided an incorrect address.
Hope we have addressed your enquiry. If you have any questions regarding your order, please do not hesitate to get back to us for further clarification.

Regards,
Kelvin Banda
Customer Care Executive
Baby Shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We have received your message and would love to express our apologies regarding that. However, one of our policies only allows the customer to exchange the good that has been bought from our store. We will send a delivery person to collect the item from your place on a specified date and he will also deliver a replacement of the unit you have ordered.
We apologies for the inconvenience caused.

Regards,
Kelvin Banda,
Customer Care Executive,
Homebox.

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